Step Action Result 1 Under Administration Navigate to Trunks -> Trunks Groups 2 At Add new trunk group at. 2 Configuration 2.1 SIP Trunk Setup To setup the SIP trunk, follow the step-by-step procedure. Please refer to the documentation provided with the IP PBX or contact the vendor. Yourself with this tool and see the trunk actually. AudioCodes SBC Configuration Wizard is a desktop tool that generates ready-to-use SBC configurations by asking the user to select a PBX model and a SIP trunk. to provision, configure or use the features of ShoreTel. I called our PRI provider but they said this is controlled from our side.Ĭisco CUCM v10 SIP Integration with ShoreTel 13.2. This is happening in multiple offices, using that same number as office A. Compusoft Winner Kitchen Design Software. It needs to be (222) 222-2222 so people can call back if they miss the call. Now, when office B makes a call to an outside number it shows (111) 111-1111 on the called ID. If someone wants to call Office B they dial (222) 222-2222 and the call goes directly to that office, no issue. When office A makes an outside call it shows for example (111) 111-1111 on the caller ID. I'm wondering if anyone has seen this before.
![shoretel trunk test tool shoretel trunk test tool](https://www.apemedical.com.au/wp-content/uploads/2018/08/1093_1736.png)
Ok, I can't be the only one that finds 14.2 not so 'Brilliantly Simple' as the previous server software? A pilot is still recommended, but there is no need for a lengthy process just run through a quick test plan and make sure that unsupported functions are working as expected, For example, In the UK, Gamma SIP Trunks are certified to work with a ShoreTel phone system so very little testing is required in the same way that you wouldn’t need.
#SHORETEL TRUNK TEST TOOL HOW TO#
How To Report Trunk Activity ShoreTel® Director - Duration: 5:03. They developed an error when starting up Trunk Test Tool. ShoreTel Director is a browser-based network management tool that provides. To fix this, right click on the trunk (make sure to select the right trunk or a user could be accidentally disconnected from their call) and select reset port.Ĭonfirm that On Hook is now being displayed.Client running ST 7.5 on an SBE system. Although the call state for Trunk (1) is displayed as Idle, note that the Hook status is showing as OFF Hook even though it should be displayed as On Hook. Once the trunk tool is open, find the problematic trunk. This will display all the trunks available. If you are unsure where this might be, check all sites and switches. Select the sites, and switches that contain the trunk listed. Next, open the Trunk Test Tool from the server. If incoming calls are being directed to the wrong number, you can go in and see a log of all of the calls and which. The Trunk Test tool allows you to troubleshoot the system when things aren’t working properly. In this example the trunk group in use is identified as SureTrunk Group – Trunk (1) In the video below, Christian Beary, one of our Tier One Technicians, shares the Just One Thing he loves about the ShoreTel phone system. Right click on the queued call and select More Info. If you have a large system, it is important to identify which trunk is being used so other users do not have their calls terminated by accident. ShoreTel Sky hosted IP, ShoreTel Communicator, ShoreTel Director, ShoreTel app. In the example shown in the screenshot below, a call has been active for approximately 1 hour in the ‘Operator’ workgroup.Īlthough ShoreTel will give the option to ‘Pickup,’ the system will immediately hang up on the user attempting to ‘Pickup’ and it will continue to display the caller as being in the call Queue. Dealer of ShoreTel VoIP systems, business IP phone systems, and VoIP solutions in Westchester, NY & Fairfield, CT. Call flow ends at a voicemail system to avoid callers remaining in the call queue indefinitely. Note: A server reboot will fix the issue, however if the issue needs to be correct during production hours, this fix can be applied without affecting other users.įor this particular client below, their requirements are that callers are not to be kept in the call queue for more than a few minutes. This article explains how to forcibly disconnect the call so it does not use up one an available port on the switch. For ShoreTel systems version 12.x and lower on rare occasions a call will not fully disconnect and a received call will show as connected and use up one of the available ports even though the original caller has been disconnected.
![shoretel trunk test tool shoretel trunk test tool](https://interworks.com/wp-content/uploads/sites/default/files/blog/u34/Blog-ShoreTel-QueueStuck-SS5.png)
Call queuing is a great way for phone operators to manage high volume of calls.